Support Engineer based in Bangkok
Great work environment in our Bangkok office
or working on customer projects onsite.
Based in Asoke area, close to BTS and MRT, lively area with food stores and shops around
Support users with standard Office applications and Local area or wide area network, basic security knowledge.
Great learning potential for general IT and Network Security
Reporting to Safecoms local IT Manager.
Job Description
Perform customer-focused technical response, support, and provisioning of SafeComs’s IT Services solutions. Complete incident management, maintenance, and project tasks as assigned and work closely with Engineers to deliver high-quality technical resolutions and solutions.
Essential Functions:
- Support the ongoing operation of network and server hardware, operating systems, and application software in support of both customer requirements and SafeComs’s best practices
- Utilize documented procedures to resolve incidents and service requests
- Maintain Intermediate proficiency in the following competencies:
- English – Spoken, Written
- Windows Desktop, Server, Network, Infrastructure
- MS Office 365 – Administration/Desktop Applications
- Technical Troubleshooting
- Consistently follows the SafeComs ticketing workflow
- Responds/Resolves to all tickets within SLA
- Accurately and concisely documents all service ticket activity in English
- Accurately and concisely updates internal and customer documentation
- Identifies recurring issues and alerts Senior Engineers of potential problems
- Customer Service
- Provides service in a way that builds customer confidence in SafeComs
- Ensures customers are always informed on the status of their request
- Makes each customer interaction a positive experience
Education and Experience:
- Bachelor’s degree in Computer Science, Information Systems, IT Management, or related field
- Minimum 1 – 2 years’ experience IT fields
Knowledge and Skills:
- Inherently exhibits SafeComs Core Values in personal and professional life
- Create value
- Be honest
- Take ownership
- Take care of each other
- Customer-focused
- Demonstrated logical thought processes and high learning agility
- Self-driven and goal-oriented
- Demonstrated strong work ethic
- Team-oriented
- Excellent verbal and written communication skills
Applicants are invited to submit a full resume in English that includes qualifications, school results transcript, expected salary and recent photograph. Please send your resume to: jobs@safecoms.com